Our stock is held overseas to keep costs low so that these cost savings can be passed on to the customers.
Please see below for our returns and exchange policies and procedures:
Can I return my purchases?
What are the steps to take for returning my purchases?
How will refunds be handled?
Refunds will be done in the form of store credits only, via a gift card. It can be used for your next purchase, with no expiry date. Requests for cash refunds will not be entertained.
How long does it take for my returned items to be processed?
Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your parcel.
You will receive an email update once your return has been processed.
Are there any fees involved for returns?
Fees will not be charged for returns. All you have to do is cover the shipping charges for returning the item to us and we'll take care of everything else!
Yes, customers must email us at email@example.com and we will review the case.
I have received my order and the color of the item deviates from what I saw online. Could you please advise?
We have made every effort to display as accurately as possible the colors of our products that appear on Lavishley & Co. online shop.
However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
Will I be charged customs/import duty for my order?
The shipping fee paid during checkout is not inclusive of customs and import duties (duty delivered unpaid). All international customers are responsible for the customs rates within their own country.
In most countries, any customs or import duties are only charged once the parcel reaches its destination. Lavishley & Co. does not have control over these charges hence we are unable to include it in the shipping fee or advise on how much the cost will be as it varies between countries.
Below is an approximate list of thresholds where taxes and import duties will occur in your region. Please note the rates are an approximate indication only and should be used as a guide. For further information, please contact your local customs office.
Tax & Duty will be charged if the purchase exceeds $1000.00AU approx.
Tax & Duty will be charged if the purchase exceeds $200.00AU approx.
Tax & Duty will be charged if purchase exceeds $0.00AU (All imports will be charged TAX & DUTIES)
UK & EUROPE
Tax will be charged if the purchase exceeds $0.00AU (All imports will be charged VAT) and duty will be charged if the purchase exceeds $150AU approx.
Tax & Duty will be charged if the purchase exceeds $80.00AU approx.
Duty will be charged if the purchase exceeds $50.00AUD approx.
Unsure what duties and taxes you may be charged, you can use this estimator to get an idea CLICK HERE.
International Single Size Conversion
To obtain your measurements accurately:
Bust measurement: Thread a tape measure under your arms, across your shoulder blades at the back and around the fullest part of your bust. Relax your arms on both sides and keep the measuring tape parallel to the floor.
Waist Measurement: To find your natural waistline, bend to one side to find the natural indentation in your torso. Run tape around natural waistline, keeping the tape measure parallel to the floor.
Hip Measurement: Stand on a level surface with your feet together. Measure around widest part of your hips and bottom, keeping the tape measure parallel to the floor.
If you have any further queries, please email firstname.lastname@example.org. We would be happy to assist you.
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